Season 1

Episodes

1. 1

   1. Episode 1

   10 Mar 2010 · 60 min

   The first episode looks at how the worst recession in the history of John Lewis takes its toll on the business. The half-yearly results send shock waves throughout the company.

2. 2

   2. Episode 2

   17 Mar 2010 · 60 min

   This edition sees the steps that are being taken by the business to boost sales and control costs; the fashion floors are being revamped, an enormous new shop is being built in Wales, a brand new distribution centre has opened in Milton Keynes and to control costs, the old warehouse in Stevenage is closing down. Jobs are being lost and there is a pervading sense of unease in the corridors of the London Head Office.

3. 3

   3. Episode 3

   24 Mar 2010 · 60 min

   Programme three looks to the future. John Lewis is expanding its fashion offering online and we learn what their customers are expecting from a brave new world of 21st-century shopping. The big question facing John Lewis is whether they can embrace this online world without compromising on what it considers to be the business's Holy Grail - personal and specialist service.